Read the docs
Start with setup, deliverability, onboarding, launch guidance, and preview-only boundaries before opening a manual support thread.
Dell Norris support
Get help without the detour.
Dell Norris gives MSP operators one clear lane for each problem: docs for setup and preview boundaries, email for active blockers and privacy requests, and feedback for product improvements.
Docs first
Read the workflow before you wait.
Direct help
hello@synthcrew.io
Roadmap lane
Fider for repeated pain
Email Dell Norris
Use direct email for account questions, launch blockers, deliverability issues, billing questions, privacy requests, and anything stopping work today.
Send product feedback
Use the feedback board when the issue is a roadmap gap, a missing integration, or repeated workflow friction instead of an immediate blocker.
Where to start
- Use docs when you want the fastest self-serve answer, including what the preview can and cannot do.
- Use email when your account, billing, privacy, or campaign launch is blocked right now.
- Use feedback when the product should improve for every operator, not just one urgent case.
Direct contact
Reach Dell Norris at hello@synthcrew.io for account, onboarding, privacy, billing, and campaign support.
Feedback lane
Use product feedback when the workflow needs to improve for future launches instead of fixing one active blocker.